Job Title

UK Claims Operations Manager Leading Insurance Group Location: Leeds or Manchester (hybrid) Salary: Up to ~80,000 bonus benefits Confidential Search A market-leading insurance business is seeking a UK Claims Operations Manager to play a key role in shaping and elevating its claims function. Reporting to the senior leadership team, this is a pivotal role driving operational excellence, MI/reporting, delegated authority oversight and continuous improvement across the UK claims organisation. Youll lead a multi-disciplinary central claims operations team and be a critical partner across the business, ensuring outstanding customer experience, service delivery and operational performance. Key Responsibilities Lead and develop a centralised claims operations team Oversee claims administration, workflow management and SLA adherence Drive operational performance, governance, process improvement and resource planning Lead MI & data reporting across claims (weekly/monthly dashboards, KPIs, DA performance) Own delegated authority oversight, ensuring control, compliance and quality Enhance customer experience through continuous improvement and audit programmes Partner with senior leadership and support firm-wide initiatives and regulatory programmes What Were Looking For Strong experience in claims operations within insurance Proven people leadership capability Track record driving operational change and process improvement MI/data reporting capability and comfort working with metrics Excellent communication, collaboration and stakeholder skills A genuine passion for improving service delivery and claims outcomes This is an opportunity to join a high-performing, values-driven organisation with a strong people-first culture, exceptional leadership visibility and scope to make a meaningful impact. If youre interested in a confidential conversation, please get in touch or apply directly or feel free to recommend someone from your network.55b20050-bc17-4e5d-bfce-3c406318dffc