Job Title

Salary: 12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury Hours: FT 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to join Capgemini as a Customer Service Advisor. In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients. A background in customer service is an advantage, but no previous IT experience is necessary - full training will be provided. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the call management system Assign calls to the relevant support teams Action Back Office requests when required Advise customers and support teams of known problems or workarounds Keep customers updated on the progress of their request Work towards agreed personal targets and contribute to team success What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure Interested, apply today! TPBN1_UKTJ