Job Title

Spa Manager What's in it for you? High treatment and retail commission scheme. Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Health Cash Plan (option to add children) Dental Plan (option to add children) Birthday Day Off Discount on Cowshed products and Soho Home (up to 50%) Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Babington House... Situated in a Grade II-listed manor built in 1705, Babington House is surrounded by 18 acres of English countryside in the heart of Somerset. Just 30 minutes from Bath, it's the ultimate countryside escape for rest, relaxation and seasonal dining. With 33 bedrooms spread across Babington's historic buildings, Cabins and Lodges, the club features a formal dining space in the Orangery, serving a unique menu centred around seasonal and local produce. There's also a cricket pitch and tennis courts, indoor and outdoor swimming pool, a gym and original Cowshed Spa. The Role... As a Spa Manager, you will be a hands-on leader with a passion for wellness, team development and guest experience. You will be responsible for building and onboarding a best in class team, leading the Health Club Spa operations, ensuring seamless delivery of service across all touchpoints, achieving financial targets and contributing to the successful delivery of business goals and strategic initiatives. This role reports into the Global Director of Soho Health Club and House General Manager. Duties include... Lead and motivate a large spa team, ensuring high service standards, team development, and retention Drive spa performance through strategic planning, KPI tracking, and revenue growth initiatives Oversee recruitment, onboarding, training, and performance management for all spa staff Uphold exceptional guest and member experiences, ensuring all feedback is actioned and service is consistent Maintain full compliance with health, safety, licensing, and insurance regulations Control budgets and stock, manage costs, and monitor profitability across treatments and retail. Ensure therapists are commercially driven, with strong product knowledge and upselling capabilities Coordinate rotas and resourcing to meet business needs and maximise appointment availability Champion wellness and innovation, introducing new treatments, services, and practitioner partnerships Collaborate cross-functionally, particularly with Marketing, Operations, and Global Health Club leadership Manage spa systems and software, ensuring effective use by all team members for bookings and reporting Ensure the spa environment is visually and operationally excellent, including cleanliness, ambience, and maintenance Run promotional events and local outreach initiatives to drive member engagement and business growth Conduct regular team meetings, reviews, and training sessions to support professional development Maintain accurate administrative records for attendance, payroll, health 'safety, and compliance Who we are looking for... Must have 2-3 years previous Spa Management experience within a large busy Spa Operation Treatment background, including NVQ level 2 & 3 or equivalent qualifications Must have experience with People management functions Excellent communication skills and customer service required. Team player who communicates well with all colleagues Punctual, reliable and trustworthy Sense of urgency Yes, yes, yes mentality Can do attitude Previous experience in a similar fast-paced environment Required Skills/Qualifications NVQ Level 2 or Level 3 or equivalent industry related qualifications Flexible schedule and ability to work weekends and holidays as needed Ability to multitask and excel in a high-volume and demanding fast-paced environment Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Fast paced movements are required to go from one part of the club to others. Occasionally kneel, bend, crouch and climb as required Travel: Approx. 30 minutes from Bath, 50 minutes from Bristol & 10 mins from Frome (No local transport from Frome) TPBN1_UKCT