Job Title

Operations Manager Mixed-Use Development, Canary Wharf Salary: 65,00067,000 per annum Location: Canary Wharf, London E14 Employment Type: Full-time, permanent We currently have an exciting opportunity fora highly experienced and hands-on Operations Manager to oversee all aspects of a new, highly prestigious landmark residential development in Canary Wharf. The Operations Manager will be integral in supporting the General Manager in delivering exceptional service, operational excellence, and a seamless experience for residents, stakeholders, and visitors. Key Responsibilities: Lead and oversee daily operations across estate management and housekeeping teams. Recruit, train, and develop on-site staff, conducting performance reviews, probation meetings, and mystery audits to maintain standards. Ensure consistent delivery of service vision and operational procedures across the building. Manage day-to-day operations of outsourced contractors, including M&E, security, and landscaping. Conduct regular inspections of the estate, identifying and arranging repairs and improvements. Oversee delivery and management of residential and commercial logistics, ensuring compliance with traffic and loading plans. Maintain high standards of health, safety, and compliance, including adherence to the Building Safety Act 2022, COSHH, fire safety, and emergency preparedness. Manage permits and coordinate commercial fitouts, ensuring resident safety systems are unaffected. Monitor and report on SLAs, KPIs, and other operational performance metrics. Maintain detailed daily logs of incidents, resident requests, and shift handovers. Foster strong relationships with residents, stakeholders, and contractors to ensure needs are met and expectations exceeded. Lead emergency planning, out-of-hours cover, and business continuity initiatives. Promote team accountability, motivation, and a proactive, solution-driven culture. Assist with implementation of building safety compliance and audit processes through relevant reporting systems. Required Skills and Experience: Proven leadership experience in luxury residential, mixed-use, or five-star hospitality environments. Strong facilities and estate management expertise, including FM contract oversight. Excellent organisational, communication, and team management skills. Experience implementing SLAs, KPIs, and operational reporting processes. In-depth knowledge of health, safety, and compliance processes relating to luxury residential estate management, including the Building Safety Act 2022. Hands-on, proactive, detail-oriented, and solution-driven. Service-led with ability to balance operational efficiency and resident satisfaction. Eligible to work in the UK and within easy commute to Canary Wharf. IWFM, TPI, RICS, NEBOSH, COSH or IOSH certifications desirable This is a unique opportunity for a dynamic operations professional to take ownership of a landmark mixed-use development and deliver a 5-star resident and stakeholder experience. TPBN1_UKTJ