Job Title

Real Recruitment is excited to be working on behalf of our client within the insurance sector to recruit an Italian-Speaking Customer Service Administrator (Bilingual Customer Service Advisor) to join their Bilingual Insurer Support & Customer Service teams based in Bristol (BS1) on a full time, permanent basis. This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop. Whats Available To You: SALARY: 25,000 - 26,125 per annum DOE Hybrid Working Available - 3 days in the Bristol office & 2 WFH days Life Insurance Company Pension Health & Wellbeing Programme A fantastic, modern workplace designed for you Subsidised cafeteria Based in Central Bristol with great transport links nearby Full training and ongoing development opportunities A supportive, inclusive working environment where your contributions are valued The Role Of Italian-Speaking Insurance & Claims Support Representative As a Customer Service & Claims Support Representative, you will play a crucial role in the customers journey, particularly when they need to make a claim on their insurance policy. The process will include assessing the loss, communicating with customers as well as developing a full understanding of products and policies. Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution. You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for 'Treating Customers Fairly'. The role will also involve handling customer service enquiries and complaints, which will be in Italian and English, as well as assisting the team with other shared tasks and responsibilities all while working in a collaborative team environment. You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to all customers. Working Hours: 37.5 hours per week | Monday to Friday About You: You will be fluent in Italian, both spoken and written to a professional standard. MUST HAVE previous experience in communicating in both written & verbal formats to ITALIAN SPEAKING customers Experience in customer service - Ideally within a claims, or an insurance environment Strong organisational and prioritisation skills with excellent attention to detail. Confident communicator with a focus on delivering outstanding customer service. Adaptable, team-oriented, and capable of working independently. Familiar with MS Office applications and able to maintain accuracy in data entry. PLEASE NOTE: Candidates living more than 60 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences. If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team! TPBN1_UKTJ