Job Title

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Chelmsford. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer serviceAs Deputy Administration Manager your role will involve:Oversee annual and ad-hoc projects for defined benefit (DB) schemesMonitor and ensure timely completion of projects in line with legislative and client requirementsReview and quality-check the work of less experienced administratorsMonitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achievedConduct appraisals, probation reviews, mentoring sessions, and regular team catch-upsEnsure accurate use of the time recording system for chargeable and non-chargeable activitiesMaintain strong client relationships, acting as a credible partner for scheme trustees and sponsorsPrepare, check, and issue administration billsUpdate change control logs, schedules, and internal spreadsheetsOversee breaches, errors, and complaints logs, ensuring prompt action and reviewDeputise at Administration Manager meetings when requiredManage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progressThe person:Essential:Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reportingStrong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitmentProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Strong people management skills, with the ability to motivate and support staffDemonstrable numerical aptitude through work or academic achievementsDesirable:Third-party pensions administration experience (preferred)Experience presenting at prospect pitches or trustee meetingsCommercial awareness and business insightQualificationsMinimum: Maths and English GCSE (Grade C/5 or above, or equivalentDesirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)Benefits:Competitive salary and annual discretionary bonus25 days' holiday (with buy/sell flexibility)Generous pension matching schemeHealthcare plan, life assurance, and employee discounts.Flexible benefits scheme and employee assistance programDigital GP service and paid volunteering daysReferral bonuses for introducing suitable candidatesJBRP1_UKTJ