Job Title

Coeliac UK is looking for a passionate and experienced Membership Manager to lead our membership services team and ensure every member receives an exceptional experience. Job Title: Membership Manager Contract Type: Permanent, Full-Time Location: Head Office, High Wycombe (hybrid working available) Salary: Services (SE 4) Circa 32,500 Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities Closing Date: 3rd November 2025 (early applications may be reviewed as received) In this pivotal role, you will oversee the operational delivery of our membership scheme, driving acquisition, engagement, and retention to support the charitys growth and impact. Working closely with the Director of Membership, Services and Volunteering, you will help shape and deliver a high-value membership programme that strengthens our community and supports our mission to ensure no life is limited by coeliac disease. Key Responsibilities: Lead the membership services team to deliver excellent service, ensuring a high-quality experience for all members and stakeholders. Implement acquisition and retention strategies to grow membership and maximise engagement. Oversee the day-to-day operations of the membership journey, from onboarding and renewals to reactivation campaigns. Work collaboratively across teams to enhance member engagement through volunteering, mentoring, advocacy, and fundraising. Track and analyse member behaviour and key performance indicators to identify opportunities for continuous improvement. Ensure compliance with GDPR and maintain accurate, consistent communication across all member touchpoints. About You: We are looking for an organised and people-focused leader who thrives in a collaborative environment. The ideal candidate will have: Proven experience in delivering excellent service, ideally within a membership or customer engagement role. Strong leadership skills with the ability to motivate and develop a team. Excellent verbal and written communication, with strong analytical and project management abilities. A proactive approach, able to manage multiple priorities and deliver projects on time and within budget. Sound understanding of GDPR and data management practices. About Coeliac UK: Coeliac UK is the charity for people who need to live without gluten. For over 50 years we've been helping people with?coeliac disease?and other gluten-related conditions live happier, healthier lives. We campaign for better food access, fund medical research, and provide trusted support to our community. Closing date: 3rd November 2025 (early applications may be reviewed as received) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Candidates may also be searching for similar roles such as: Membership Engagement Manager, Member Services Manager, Retention Manager, or Community Engagement Manager. Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. No agencies please. TPBN1_UKTJ