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About Hydrokem Aerosols Ltd:Hydrokem Aerosols are located on the Wirral and specialise in the manufacture of aerosol and bag on valve products. We supply to a wide range of market sectors including personal care, healthcare/medical devices, veterinary, household, automotive and technical.Hydrokem Aerosols is a part of Clinimed Holding Limited, a group of companies founded in 1982 following the acquisition and formation of number of additional companies within the group.Job Summary:As a Key Account Manager, you will play a critical role in managing and growing our most important client relationships. You’ll be responsible for delivering outstanding service, driving revenue, and managing the commercial success of each account.Main Duties & Responsibilities:Take full ownership of service performance, KPIs, and SLAs across key accounts.Manage the P&L for each account, optimising margins and customer profitability.Ensure client satisfaction across products, services, and touchpoints.Develop and execute strategic account plans, identifying growth opportunities, pricing strategies, and project pipelines.Collaborate closely with the Commercial Manager and Business Development Director to onboard new business and manage ongoing relationships.Drive revenue through upselling, cross-selling, and value-adding initiatives aligned with client needs.Provide accurate sales forecasts and demand planning to support operations.Build strong, long-term relationships with senior stakeholders across client organisations.Act as the main point of contact for key accounts—resolving issues, managing escalations, and ensuring service excellence across logistics, supply chain, and customer support.Lead and support commercial negotiations including contracts, pricing, SLAs, and volume agreements.Serve as the commercial lead for NPI (New Product Introduction) projects, coordinating cross-functional teams from concept to launch.Champion internal initiatives around cost reduction, lean practices, and operational efficiencies.Monitor and manage service performance, ensuring OTIF (On-Time In-Full) targets of 95% or higher.Represent the company at client meetings, site visits, and industry events—occasionally hosting and entertaining clients as part of strategic relationship buildingPersonal Specifications:2+ years’ experience in a Key Account Management role, ideally within manufacturing, pharma, or related sectors.Proven experience owning P&L, hitting KPIs, and driving commercial success.Strong background in strategic account planning, commercial negotiations, and relationship management.Excellent communication and stakeholder engagement skills—confident in dealing with senior decision-makers.Highly organised and comfortable managing multiple projects and priorities in a fast-paced environment.Analytical thinker with strong forecasting, reporting, and problem-solving capabilities.Commercially savvy, with experience in pricing strategies, contract negotiations, and margin improvement.A proactive, results-driven mindset with a passion for delivering customer success