Job Title

Role: Triage Officer Contract Type: Fixed term/secondment opportunity for 2 years Working Hours: 37 hours per week, Monday Friday, 8:30am 4:50pm Worker Type: Hybrid a mixture of office and home working is to be expected Salary: Grade D - 26,824 - 27,694 per annum Location:Harvey Road, NG8 3BB Weve got an exciting opportunity available for talented individuals to join our team as Triage Officers - perhaps this is the opportunity youve been looking for? Read on to find out more About the Role We are looking for detail-oriented and customer-focused Triage Officers to join our Housing Services team. This key role enhances the effectiveness of our Customer Service Centre by providing technical support in correctly diagnosing housing repairs, validating work orders, and ensuring repairs are prioritised appropriately. Youll work closely with Customer Service centre operatives, residents and contractors to ensure repair requests are accurate, cost-effective, and aligned with service level agreements. Your responsibilities will include reviewing work orders, contacting residents to clarify repair needs, and applying policy frameworks to assign response times. Youll also help identify service trends, escalate complex cases, and contribute to continuous improvement by sharing insights with internal teams. This role is ideal for someone with Housing Repair knowledge, strong communication skills, a proactive approach, and a commitment to delivering excellent customer service. About You The ideal candidate will have: 1. Understanding of social housing maintenance standards and repairs diagnostics. 2. Ability to interpret technical repair information and apply policy judgements 3. Understanding of Awaabs Law and emergency repair protocols 4. Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships 5. Drive and motivation, ability to deliver against challenging objectives. 6. Problem-solving and decision-making in a fast-paced environment Full duties of the job description can be found here . Please ensure you demonstrate clearly how you meet the 6 requirements in your CV 'supporting document. Closing Date: 30 th October 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview date: W/C 10 November please note this is subject to change TPBN1_UKTJ