About the RoleWe are looking for a motivated and professional Customer Service / Hire Desk Support person to join our team. This is a front-line role where you'll be the first point of contact for our customers, handling enquiries and ensuring a smooth customer journey from start to finish.You'll play a key role in:Acting as the main contact for customer enquiries via email, phone, and in person.Generating hire quotes and processing bookings.Scheduling customer machines for repair and coordinating the process.Keeping customers updated on job progress, ensuring excellent communication throughout.Providing clear and friendly support on hire desk systems.What We're Looking ForThe ideal candidate will be confident, approachable, and able to manage a busy workload while keeping customers happy.Essential skills & attributes:Excellent telephone manner and strong written communication skills.Ability to remain calm under pressure and think on your feet.Strong organisational skills with attention to detail.A proactive, customer-first attitude.Desirable:Knowledge or experience within the water jetting / vacuum industry (advantageous but not essential).Job Type: Full-timePay: 24,420.00-27,000.00 per yearExperience:Customer service: 3 years (preferred)Work Location: In person
Job Title
Business Support Coordinator