Job Title

The Company: Our client, an expert in their field is well established and deliver world-class technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staff incentives. The Job: On behalf of client, we are seeking a Temporary Workflow Administrator to join them on a temporary basis until the end of 2025. This is 100% office based in their lovely offices in South Bristol. In this role you will be focussing on the administration and management of workflow tickets through JIRA. You will be responsible for triaging new tickets raised by internal stakeholders and clients, ensuring accurate allocation and prioritisation, and maintaining the correct ticket statuses. By closely collaborating with the Content Planner and internal teams, youll play a key role in driving ticket resolution and keeping workflows moving efficiently. Responsibilities will include: Triage new tickets raised by internal stakeholders and clients, ensuring all relevant information is included. Allocate tickets to the correct teams, ensuring alignment with their capabilities and responsibilities. Collaborate with the Content Planner to allocate tickets in line with roadmap priorities and requirements. Ensure tickets are correctly categorised and maintained in the appropriate status within JIRA. Identify and resolve blocked tickets by liaising with relevant teams to remove obstacles. Monitor and track ticket progress, ensuring deadlines and commitments are met. Act as the central point of contact for ticket workflows, providing updates to stakeholders as needed. Work closely with internal teams to clarify ticket requirements and resolve ambiguities. Escalate issues or delays to relevant stakeholders to ensure timely resolution. Take responsibility for the smooth administration of workflow tickets in JIRA. Maintain high standards of accuracy and completeness in ticket management. Coordinate with internal teams, the Content Planner, and stakeholders to ensure tickets are prioritised and resolved efficiently. Communicate ticket status updates and blockers to relevant parties. Identify trends or recurring issues in ticket workflows and propose solutions for process optimisation. Ensure the workflow management process evolves to meet the needs of the business and stakeholders The Person: Our client is looking for someone who has the following skills and experience: Familiarity with workflow management tools, particularly JIRA. Experience in workflow or ticketing systems. Exposure to task allocation and tracking in a fast-paced environment. Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously. Excellent attention to detail, ensuring tickets are accurately triaged and maintained. Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders. Detail-oriented and thorough, ensuring workflows run smoothly and efficiently. Self-motivated and reliable, with a commitment to completing tasks to a high standard. The Location: South Bristol, 100% office based, car parking The Contract: Until the end of 2025 The Hours: Monday Friday 9am 5pm (with 30 minutes for lunch) 37.5 hours per week TPBN1_UKTJ