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Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning more than 100 countries.We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.The RoleAs a Business Assurance Associate (Consumer Duty), you will play a key role in delivering outcome-focused file audits across the business, ensuring adherence to Consumer Duty principles and regulatory requirements. Working closely with the Consumer Duty and Product Governance teams, you’ll provide valuable insights and data to support continuous improvement and risk mitigation.This role is central to promoting best practice, identifying areas of concern, and supporting resolution through collaboration with broking teams and senior stakeholders. You’ll also contribute to reporting, incident tracking, and committee updates, helping to maintain high standards across the organisation.What You'll Be DoingConducting outcome-focused file reviews for Consumer Duty in-scope teams.Performing targeted audits related to Vulnerable Customers.Providing feedback and recommendations on areas of risk and improvement.Promoting best practice aligned with Consumer Duty principles.Tracking and monitoring remediation actions across broking teams.Preparing and presenting reports to senior management, highlighting risks and priorities.Responding to technical queries related to Consumer Duty and vulnerable customers.Supporting resolution of identified issues in collaboration with other teams.Maintaining up-to-date records and ensuring accurate incident reporting.Contributing to committee reporting packs and updates for broking teams.Who We're Looking ForExperience working in a compliance, audit, or monitoring environment.Strong understanding of FCA Consumer Duty regulations and vulnerable customer considerations.Commercial awareness within the insurance broking industry.Broad knowledge of relevant legislation, regulations, and insurance principles.Proficient in Microsoft Office and comfortable working with data.Strong written and verbal communication skills.Analytical mindset with good problem-solving and project management abilities.Consultative and collaborative approach to sharing best practices.Effective time management and prioritisation skills.Ability to build strong relationships and influence across teams.QualificationsEducated to A-level standard.Cert CII qualification (or willingness to work towards it).What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondDiversity and InclusionAt Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other, in the small everyday moments and the bigger challengesWe are determined to make a positive difference, at work and beyondWe consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.Reasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Our sustainability promiseWe’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.