Job Title

Service Manager UKJob ref FRL952The CompanyPart of a highly respected group of companies with a global footprint, our client provides premium end-of-line packaging and processing machinery to the fmcg sector and is trusted by some of the world’s best loved brands. Product quality, innovation, teamwork, and an unrivalled commitment to customer service excellence are the cornerstones upon which the business was established and continues to successfully grow in the UK. The business consistently and proactively works to address changing market dynamics and consumer needs, working shoulder-to-shoulder with customers to lead end-of-line packaging machinery innovation solutions and unlock competitive advantage. The company are now looking to grow the leadership of service and after sales support, as part of its ongoing growth strategy in the UK. Reporting to the UK Managing Director, the Service Manager will lead the existing UK service team and be at the forefront of championing the culture of customer service excellence and commercial curiosity with colleagues and direct reports alike. The Service Manager will be the consistent guardian of customer service and industry leading technical aftersales support across the business and with new and existing customers.With a commitment to building long term, mutually beneficial customer partnerships, you will be both technically astute and commercially driven. You will be proactive in leading technical discussions with customers and equally committed to unlocking new after sales growth opportunities in line with the company’s strategy.The Service Manager will be passionate about developing and coaching the existing service group as well as expanding the team to proactively address business growth opportunities and to continue the company’s commitment to providing the highest levels of customer care and after sales support.ResponsibilitiesProactively lead the ongoing development of the UK technical and aftersales strategy led by company ethos and objectives.Take commercial ownership of technical and aftersales support with new and existing customers.Be the primary champion of customer service excellence throughout all internal, customer and partner interactions.Develop trusted partnerships and dialogue with customers as their lead technical expert.Coach, develop and grow the service team, aligned to the company’s ethos and objectives.Engage with the European HQ hub to positively influence ongoing after sales and technical strategy.Establish clear and defined support protocols for visiting HQ specialist colleagues.Be the lead technical voice of the UK customer at global company forums.Work closely with internal colleagues across the company to ensure customer accounts are being proactively managed including identifying and addressing opportunities to improve, leading with a technical and service lens.Act as a company ambassador, internally and externally, consistently living and breathing the culture and values.RequirementsProven experience in technical and service leadership in the packaging and processing machinery sector (previous fmcg experience where possible).Passionate about building long term customer relationships with both existing customers and new business opportunities.Committed to engaging, inspiring, and developing team members; building individuals who thrive as part of the company culture.Extensive experience in working collaboratively and effectively with internal colleagues across departments to build solutions based on customer needs.A true commitment to building trusted connections with colleagues across the business and in partner organisations.A demonstrable ability to prioritise and work under pressure.Commutable to North Home Counties UK HQ (circa 2 days per week).Able to travel to customer sites across the UK some travel to European HQ as projects dictate.Please apply in confidence with CV and current package details quoting ref FRL952, closing date for all applications Fri 26th September 2025