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About LIVINGWAY  At LIVINGWAY, we empower individuals and communities through innovative solutions and exceptional service. Rooted in a commitment to excellence, integrity, and collaboration, we strive to create meaningful impact in everything we do. Our organisation is built on a foundation of strong values and a vision to inspire positive change. We believe the best results come from working together across teams, with our residents, and alongside our partners and we foster a culture where every voice is valued and ideas are shared openly. Whether in the workplace or the communities we serve, LIVINGWAY is where passion meets purpose, and everyone is encouraged to grow, thrive, and succeed.Job Title:  Community Manager  Reports To:  CEOLocation: Liverpool City CentreSummary: As Community Manager it will be your job to lead our onsite team with energy, vision, and operational expertise. This is an exciting opportunity to make a lasting impact by driving excellence across customer service, facilities management, leasing, and health 'safety. You will be responsible for the overall success of the site, ensuring the highest standards across all departments. You will lead and support the onsite team, oversee operational budgets, and drive world-class customer experiences. Your leadership will directly influence the growth and reputation of Roco in Liverpool.  Key Responsibilities:   OperationsTo take full accountability for the daily operational delivery of your buildingTo run the daily operations of your building/buildingsPrioritise tasks and lead all the on-site team, ensuring that the company process is followedMake resident safety a priorityHold regular weekly meetings with your team to discuss the progress and the general site issuesAttend and contribute to a monthly team (CM meeting) meeting with your direct line managerTo keep a great team spirit and to motivate all members of the team, ensuring that they will go above and beyond for each other and the residentsComplete analysis and reporting of your building /building's performance against KPIs and SLA and report this to your direct line managerAlways promote and market your building/buildings at every opportunityWork closely with local businesses and vendors to establish your building/building’s brand and identity within the local communityTo be the compliance officer for your building /buildingsBe responsible for health and safety and statutory compliance, including fire safety and risk assessmentsManage processes for contractors and suppliers attending the site that complete reactive and planned maintenanceResponsible for implementing a compliance and testing regime, including emergency protocolsTo be available to deal with an emergency at your building even outside of working hoursTo ensure efficiencies when it comes to the renewal process and liaise with our HQ team so that no renewals are missedEnsuring that all stock required to run the building efficiently is on-site  FinancialsTo run your building like a small businessManage the building P&L and report on this ensuring all revenue, costs, and data are consistentPrepare all budgets for your buildingManage expenditures in line with the business planContinuously review the financial performance of your building and seek to find financial efficienciesEnsure that occupancy, retention, and net operating income are at an all-time highMeet and exceed the location revenue goalsTo implement strategies in the building/buildings to achieve the business plan and financial targets  ExperienceEnsure a positive environment for all residents and visitors to the buildingOversee the delivery of the company's wow momentsEnsure proper implementation of the events program designed for the buildingTo provide the residents with an exceptional living experienceTo ensure that the existing residents are proud to call your building their home, and future residents are keen to join the communityTo provide solutions and help with any daily resident concerns whilst communicating professionallyTo be an example to all the on-site team, inspire them to continuously deliver exceptional customer service and exceed all expectations   HR  To conduct team 121s where the team members willset goals and objectives to challenge them both personally and professionallyTo be a party to any disciplinary process that is required for any team memberLead and support the recruitment and selection process for any vacancies at your locationCreate and manage the staffing plan for your locationEnsure staffing has a positive impact on the P&LBe your location's main point of contact for training needs, training assessment, and delivery of training  Qualifications: Have experience within BTR, property sector, hospitality, or leisure industries at a General Manager levelHave a passion for customer service and ensuring excellence.Understand the challenges and nuances of running a large building and estate well. Have a good understanding of building operations and statutory obligations.Have a good understanding of health and safety regulations.Have a collaborative working style and strong leadership qualities to ensure that people follow your lead/ and buy into your visionHave a bright, clear, and calm communication styleBe organised with a methodical approach to tasksBe able to work under pressure and meet tight deadlinesAbility to always keep sensitive information highly confidential. Key Performance Indicators (KPIs): KPIs will be set in line with the role Work Environment: Site based in LiverpoolCompensation: Up to £50,000 + company discretionary bonus (current proven salary will be taken into consideration)Equal Opportunity Statement: LIVINGWAY is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected status. Application Process: Please provide a CV along with a covering letter as to why you feel you are suitable for the role.