Job Title

Luxury UK Travel Operations Administrator (Position based in Telford)Position: Luxury UK Travel Operations Administrator Type: Full time positionLocation: Telford ShropshireStart date: October 2025 ideallyAbout Crown JourneyAt Crown Journey, we design high-end, tailor-made travel experiences across the United Kingdom for discerning international travellers - mainly from the USA, but also from Canada, Australia, LATAM and beyond - who crave authenticity, history and inspiration in cities and countryside across the UK. We are just as happy dealing with 4 star affordable luxury clients as we are the ultra luxury 5 star clients.We’re a growing team that believes the UK is more than just Big Ben and afternoon tea—it’s a treasure trove of culture, history, hidden gems and inspirational connections. Based in Telford, Shropshire, our team is passionate, creative, and relentlessly committed to delivering once-in-a-lifetime journeys right across the UK. Crown Journey is part of Travel Collection Limited, a DMC group offering luxury travel services in 16 countries worldwide.About the Role – Luxury UK Travel Operations AdministratorWhen the Sales Team has confirmed a booking and taken the deposit payment, the Operations team steps in and takes over. When the sales team closes a deal, Operations take over and become the glue that holds the trip together, booking all the individual trip components eg hotel rooms, airport transfers, castle tickets, tour guides etc, checking and re-checking ahead of each trip and managing operations during the trip itself.Once assigned as the Operations lead for a particular booking, you’ll be the main point of contact for partner travel agencies, final clients, and local providers. Your mission will be to ensure flawless execution of each trip by coordinating all the logistics and obsessing over every little detail.Whether you have prior experience in travel operations or are naturally just a great planner and organiser and usually the person that's called on in your personal circle to organise and execute key events, you’ll have all the logistics and operational skills in place, ready to come to the fore. You must be well travelled yourself and have an idea of what might go into implementing an itinerary and bringing that trip to life. This role is perfect for someone who thrives in a fast-paced, startup environment and wants to be part of a new team building something extraordinary.Your daily tasks will include:Travel Operations: Coordinate and manage trips to ensure everything runs like a dream—and troubleshoot when it doesn’t.Trip Preparation: Nail down every pre-departure detail for seamless travel.Client Relations: Be the go-to person for travel agencies and clients, ensuring personalised support.Partnerships: Keep our supplier and partner relationships positive and respectful.Quality Control: Make sure everything meets our standards, legal requirements, and company policies. Always be looking to improve.Crisis Management: Be able to think laterally to solve problems quickly and calmly.Multitasking & Proactivity: Handle several projects at once, meet last-minute requests, and adapt to keep us competitive.On-Duty & Standby: When clients are traveling, you might sometimes need to be on-call after hours during an evening or weekend.Who You AreOrganised: Super organised, structured in your thinking and an expert in planningFast learner: Able to pick up new systems, processes and ways of working quicklyStructured: Able to handle multitask, handling many different bookings of varying complexity and each with its own unique combination of products comfortablyPrioritisation: Able to prioritise workload and work tasks independently Communication: Great communicator, in writing and verbally, documenting actions taken and changes madeRequirementsExperience: Ideally 2 years in sectors such as event management, tourism/hospitality ops or other relatable industryKey Skills: Project management, communication, and crisis handling.Personal Traits: Organised, methodical, independent, reliable, and structured.Communication skills: Especially written but also verbal. Able to build trust with clients and partnersTools: Proficient in Google Suite and digitally fluentWhat We OfferPermanent full time contractCompetitive salaryCompany laptop, phone and headsetCompany pension after qualifying periodOpportunities for career growth either in the UK or elsewhere in the groupOngoing training, mentorship, and support from day oneDynamic, global team with serious travel and business know-howCollaborative environment Modern lakeside officeHow to ApplySubmit your CV and cover letter (3–4 paragraphs) introducing yourself to us and telling us:Why you want to join Crown JourneyWhy you're the perfect candidate for this roleApplications without a cover letter will be automatically discarded.