Job Title

Location: Southampton (Hybrid) Salary: 29,525 - A Civil Service Pension with an employer contribution of 28.97% Contract Type: Permanent Full-time This is a customer facing role within the Seafarer Operations team. We aim to deliver a high level of customer service by ensuring that certificates issued to seafarers and in respect of vessels comply with the relevant legislative requirements and are issued accurately within the time frame of our service level agreements. Responsible for managing a team within Seafarers Certification and Training section. Oversee the processing and issuance of applications from seafarers leading to Certificates of Competency and other Certifications. Managing the performance and productivity of a team of direct reports and ensuring quality standards are met. Key Responsibilities include, but are not limited to: Customer Service and Stakeholder management Team Management Quality Branch Management Benefits Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday. Access to the staff discount portal. Excellent career development opportunities and the ability to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues. 24-hour Employee Assistance Programme providing free confidential help and advice for staff. Flexible working options where we encourage a great work-life balance. About you To be successful in this role you will need to have the following experience: Line management experience Ability to use Microsoft Office (Word, Excel) Good oral and written communication skills Customer Service experience Working in an office environment as part of a team TPBN1_UKTJ