Job Title

Join to apply for theCluster Managerrole atBGIS 4 days ago Be among the first 25 applicants Join to apply for theCluster Managerrole atBGIS Job Title: Cluster ManagerProviding leadership, management, and development of the contract, ensuring financial, and operational commitments are met and exceeded. The role will require close liaison monthly with the client, the Helpdesk Manager, and internal senior managers. The operation should be Proactive and driven to achieve total customer satisfaction, whilst ensuring operational and fiscal plans are at least achieved. Job DescriptionJOB DESCRIPTIONJob Title: Cluster ManagerProviding leadership, management, and development of the contract, ensuring financial, and operational commitments are met and exceeded. The role will require close liaison monthly with the client, the Helpdesk Manager, and internal senior managers. The operation should be Proactive and driven to achieve total customer satisfaction, whilst ensuring operational and fiscal plans are at least achieved.Key ResponsibilitiesResponsible for the H&S of the sites and engineers. Work closely with the Contract Support to ensure that the service levels are maintained to a consistently high level. Provide leadership, and ensuring the planned development of the contract, to ensure that contractual commitments are met and exceeded. Support the Helpdesk in achieving high levels of customer satisfaction Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities. Meet with clients to establish steady lines of communication and attend monthly client meetings where required. Ensure the contract meets healthy and safety working conditions. Ensuring business policies and processes are effectively communicated, and implemented within the contract. Provide Weekly Flash reports for each contract to the appropriate client and internal manager/s, where appropriate Working with Senior Management to ensure the collaborative development of the business, effective team working, and support to colleagues. Responsible for Statutory & Code compliance of sites. Oversee PPM planning schedules for sites. Ensure PPM is carried out in accordance with manufacturer’s guidelines and HVCA SFG20. Responsible for the return of PPM and work-related documentation. Risk Management. Man Management/Team Development. Ensure the contract is staffed by fully competent teams, taking direct responsibility for the appointment of Engineers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Financial Management –Full ownership of P&L, Debt and WIP Disciplinary and Conflict management. Ensure all sites have accurate asset registers and are labelled accordingly. Responsible for the fast and effective procurement of materials and services. Produce dilapidation reports. Provide Operational reports monthly and as requested. Ensure additional services and projects are added, and contracts are re-won on re-tender Proactively source additional works and raise quotations. Provide technical support where required to engineers, helpdesk and clients. Investigate and report on major Operational incidents. Ensure engineers are fully equipped to carry out daily tasks, Carry out tool inspections. Check testing equipment calibration Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensure uniforms are being worn and are in good condition. Carry out monthly site reviews. Carry out at least 2 site Audits per Contract per Annum. Conduct engineer’s appraisals. Ensure an effective escalation procedure is in place. Ensure all callouts are attended to, in conjunction with the helpdesk. Ensure toolbox talks are conducted monthly Promote H&S culture across the whole team Prepare quotations by supplying administrators with labour summary and supplier quotations for materials in order for quotations to be raised effectively. Attend operational meetings as required Ensure regular communication with engineering team. Carry out monthly audits on both PPM & Reactive works and provide manager with report. Audit Logbook – Ensure it is being used correctly by both Employees and sub contractors Ensure customer service levels are maintained. Promoting and maintaining the core Values of BGIS. Ensure all 3 rd party contracts have been carried out. Share initiatives to enhance our service provision and recommendations for system infrastructure development.AccountabilitiesReporting to the GPE Operations Manager. Working collaboratively as part of the BGIS team across all Divisions. This post carries an element of budgetary responsibility. Direct line manager for the site engineering team.Person SpecificationEducationA good general education is essential, ideally to degree standard but possibly to HND level.TrainingIncumbents must be able to demonstrate a career showing continuous personal development. Up to date technical knowledge of ACOP’s, fire and environmental control measures, building control requirements, and the Health and Safety at Work Act.Experience[Essential]Managerial experience at Contract Manager or Senior Supervisor level within the hard services business is essential. Practical experience must include recruitment and line management/supervisory experience.[Desirable]Delivery of wider facilities management services. The development and review of teams, appraisal, and the application of effective people management practice.AptitudesExcellent verbal and written communication skills Numerate and computer literate. Good technical knowledgeCharacterExcellent motivational and influencing skills, with high levels of personal integrity.Has vision, and able to communicate this effectively. A role model for customer service excellence.AnalyticalCreativeAble to contribute effectively across all business activities.Politically astute.Incumbents must have a high level of energy, be self- starters, confident and stable in manner.Organised, able to prioritise and deliver within high pressure, business environments.CircumstancesIncumbents will be required to travel on occasions to support operational delivery and participate in training and business review. Some overnight stays may be needed.At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success! Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Sales and Business Development Industries Facilities Services Referrals increase your chances of interviewing at BGIS by 2x Get notified about new Cluster Manager jobs inLondon, England, United Kingdom . Assistant Store Manager at Newbie BromleyBromley, England, United Kingdom 2 weeks ago Stockroom Manager - London Flagship StoreLondon, England, United Kingdom 1 week ago Assistant Store Manager - Harrods, LondonLondon, England, United Kingdom 1 day ago South Croydon, England, United Kingdom 2 weeks ago Branch Manager, Steve Madden, Westfield White CityLondon, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago Store Manager (M/F) - New opening in Sloane Street, London (UK) - CDI full timeStore Manager - Central London (NEW FLAGSHIP STORE OPENING)London, England, United Kingdom 1 month ago London, England, United Kingdom 4 days ago Store Manager - Pop up London (Freelancers)London, England, United Kingdom 1 month ago Shepperton, England, United Kingdom 6 days ago London, England, United Kingdom 1 week ago Wandsworth, England, United Kingdom 6 days ago Assistant Manager Assistant Store ManagerLondon, England, United Kingdom 2 days ago London, England, United Kingdom 2 weeks ago Assistant Store Manager (M/F) - Opening in London (Sloane) October 2025 - CDI full timeLondon, England, United Kingdom 3 weeks ago Assistant Store Manager - Central London (NEW FLAGSHIP STORE OPENING)London, England, United Kingdom 1 month ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 months ago London, England, United Kingdom 1 week ago London, England, United Kingdom £34,000.00-£37,000.00 1 month ago General Manager : Liverpool Street : A GBP 60,000London, England, United Kingdom 2 weeks ago Store Manager/Assistant Store Manager (Selfridges London)London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago Assistant Retail Store Manager (38 hours) - White CityLondon, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Join Our Location Manager Community - London & South West StoresGreater London, England, United Kingdom 1 year ago Store Manager "The Ordinary" Westfield White CityLondon, England, United Kingdom 1 week ago London, England, United Kingdom £65,000.00-£85,000.00 1 month ago Assistant Store Manager - Flagship StoreWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr