Job Title

We are currently looking to recruit for an experienced Night Manager to join the Front Office team at SCHLOSS Roxburghe. This is a permanent, full-time position, working 40 hours per week, 10 hour shifts, 4 days on and 3 days off.The Night Manager is responsible for the day-to-day running of Nights; to ensure the smooth operation of services is always provided and create an exceptional experience for our guests.Your Key Responsibilities:· Takes responsibility for the hotel, guests and the staff present during the night, assuming the role of Manager on Duty· Conducts regular security walk arounds of the building and is responsible for the security and peace of the hotel and guests· Ensuring EOD Process is run at an appropriate time, and all relevant preparatory work is done· Is the contact person for all problems and guest complaints during the night and ensures an effective solution for the guest· In an emergency situation or fire alarm activation, assumes the appropriate responsibilities and follows the Fire procedure and Health & Safety protocols at all times· Monitors the incoming phone and email correspondence during the night· Responsible for the correct management of a checklist as well as the timely execution of wake-up calls and ordered daily newspapers· Prepare for the day ahead, ensure that all FOH areas are set by 6am and ready for guests· Documents and communicates all noteworthy events of the night in handover· Ensure the Daily Info Sheets are correct and sent out at a relevant time· Accepts sick leave calls within the night service for all departments of the house, forwards it to the appropriate places· Represent the management in their absence during the night· Responsible for light daily cleaning of some public areas· Recognise that operations must run 24 hours, 7 days a week, without interruption· High level of confidentiality and discretion towards guests and colleagues to be maintained at all time· Supervise tasks of Night Guest Services Host and Night CleanersYour Knowledge & Capabilities:· You are an excellent communicator, both verbal and written, with the ability to communicate effectively with people at all levels· You are confident with problem solving and complaint handling· You are detail-oriented, accurate data entry and strong computer skill- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationshipsProven Experience/Qualifications:Previous supervisory or management experience essentialMinimum of 2 years’ experience in guest facing role desirableExperience in the hospitality industry, preferably in a comparable position or industryFull, clean UK driver’s licence is essential